Technical Support
Customers with a One Touch -
Rightfax support plan:
-
Submit a question: e-mail Technical Support
-
Send a FAX to: +1-949-270-0290 (include the information requested below)
-
Call us at +1-949-270-0302 during technical support business hours:
Monday - Friday, 9 a.m. - 5:00 p.m. PST
Customers with a TargetFax support plan:
-
Submit a question: e-mail Technical Support
-
Send a FAX to: +1-949-270-0290 (include the information requested below)
- Call us at +1-949-270-0304 during technical support business hours:
Monday - Friday, 9 a.m. - 5:00 p.m. PST
So that we may serve you better, have the following information ready:
- Company name, phone number, & support contract number
- Product version and registration numbers
- Type of hardware and serial numbers
- Type of computer, operating systems, network environment and amount of memory
- A concise description of the nature of the problem. If possible, provide a scenario which we may use to reproduce the problem.
- Remote Access Support Link (support technician provides access code) Launch Remote Access Client
Customers without a support plan:
- Call Sales at (800) 233-3619 or eMail Sales to order Support and Maintenance. You may purchase support and maintenance directly from OTGT for most software and hardware products available. You may also order upgrades and take advantage of monthly specials.
For help with fax boards:
- You may wish to visit the Brooktrout, and Eicon websites for information. If you purchased these products from OTGT, you may be eligible for support directly from our company, including hot swap guarantees.
International customers:
- Please contact your distributor for support, or email technical support.
|
